Project story

International Society of Appraisers

Members and visitors can find appraisers in their area with proximity searching.

Custom design for annual conference pages

The International Society of Appraisers (ISA) has more than 700 members world-wide including independent appraisers, consultants, estate liquidators, auctioneers, gallery owners, and dealers. Members practice in four main divisions: antiques and residential contents; fine art; gemstones and jewelry; and machinery and equipment.

ISA offers a comprehensive professional development and certification program. Members attain accredited or certified status through ISA education programs.

Webitects conducted design research, including stakeholder and user interviews. Stakeholder interviews helped us learn the organization's strategic communication goals and how the website might help support them. User interviews allowed us to discover and identify real user needs that could be addressed by the site. Most importantly, sharing the results of our research with stakeholders helped them reach a consensus on how to move forward.

Research indicated that the site's Find-an-Appraiser service was among the website's more important member benefits since it allowed consumers of appraisal services to find providers in their area. The new Find-an-Appraiser allows zip code proximity searches and filtering by expertise and service. Results are pinned on a custom Google Map.

The new website was built using Webitects' content management system (CMS) and web-based association management system (AMS). The site includes a multi-step member application, member self-maintenance (address and bio updates), online dues payment, event registration, and online registration for the annual conference (including guests, tours, and on-site education).

The online membership application allows applicants to upload supporting documentation, select references from existing members, and pay an application fee. When an application is submitted, references automatically receive a personalized email with a link back to the website where they submit their recommendation online.

An important goal of this project was replacing ISA's previous association management system with one that seamlessly integrates with their website while streamlining back office tasks. Webitects migrated existing data to our web-based membership database and has worked closely with ISA staff to support data management and reporting needs.

Webitects designed and developed this site and is no longer servicing it.

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