Project story

CREDO Mobile

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Customer usage

Customer usage

CREDO Mobile is a nationwide cell phone service provider. They are unique in their strong focus on mission. Since their founding in 1985, as Working Assets, they have raised over $65 million for nonprofit groups.

Webitects redesigned CREDO’s customer-facing account management website and conducted user research and usability testing to improve the call agent software for customer acquisition and service calls. We spent several days on-site, observing and interviewing call center agents while they were using existing tools.

Using the recorded agent interactions, we prototyped a radically more efficient workflow and information architecture. These projects have resulted in increased customer use of self-service tools and significant improvements to efficiency in the call center.

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Our history in a nutshell

Webitects formed in 1995 knowing the web was going to be more than a flash in the pan. Since then, we've been building successful websites based on a user-centered design philosophy. We enjoy long-lasting relationships with our clients because of our personal touch and dedication to them.

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Webitects 11 East Adams, Suite 900 Chicago, IL 60603 (312) 469-5444 talktous@webitects.com